At Inner Sense, your ease is of utmost importance. We thus offer a liberal returns policy.
RETURNS/ EXCHANGES policy:
- Returns or exchanges of bras & sleepwear are acceptable if you place a request within 7 days of order delivery.
- We do NOT accept return/exchange request for panties due to hygiene reason.
- However, refund/replacement can be considered if the quality of the product delivered is defective.
- In case of a damaged or defective product, you need to report this to our customer care team within 24 hours of product delivery. Your request will be entertained once our QC team approves and determines the same.
WE OFFER FREE RETURN PICK-UPS.
How to place a return/exchange request:
- You can log in to your account on innersense.co.in & follow this path:
My account > RMA > Request New RMA
- Once you submit the request, we will promptly accept it & e-mail you the pick-up details.
Get in touch:
- Alternately, you can e-mail us queries/grievances at email@example.com
- Our Customer care team is reachable on phone & what’s app at +91-72260-30101 between 10:30 am to 5:30 pm from Monday to Saturday.
- We will schedule a pick-up by our logistics partner if your pin-code is serviceable. We service approximately 19,000 pin codes.
- Please make sure the item is in its original condition with price tags intact & original box/packaging. The product must be unused & undamaged.
- You will need to keep the package sealed & ready. You have to paste the below-mentioned address on the package:
E-31, Siddhivinayak Business Towers,
Near Kataria Automobiles, Makarba,
Off. S.G. Highway,
Ahmedabad - 380051
- Please prepare a declaration paper & mention, "These products hold no commercial value & are for personal use." since this is not a sale-purchase transaction.
- Refunds are carried out once we receive the products back in our warehouse & they pass our QC.
- We can offer you credits in your Inner Sense account for the amount of product returned.
- In case of a cash refund for a prepaid order, it will be reverted in the same payment method as originally used while making the purchase.
- In case you applied a coupon code in your order which was applicable on a minimum cart value & you choose to return part of the order, the discount code will not be applicable on that order.
- Shipping and/or COD charges will not be refunded if applied in the invoice.
Inner Sense's decisions on returns are final.